SMS Privacy Policy

ALC Freight, Inc. · Last updated: August 15, 2025

This policy explains how ALC Freight, Inc. (“ALC Freight,” “we,” “us”) collects, uses, shares, and protects information related to our SMS messaging program, and how you can contact us and exercise your choices.

1) Information We Collect

Identifiers: mobile phone number; name and company (if you provide them).
Message Content: the text of messages you send to or receive from us.
Technical & Usage Data: time/date of messages, delivery status, and interactions (e.g., STOP/HELP replies).
Consent Records: how and when you provided opt-in consent, and your opt-out status.

2) How We Use Information

To send service notifications, reminders, alerts, and promotional messages you’ve opted to receive.
To provide support and respond to your requests (e.g., HELP inquiries).
To maintain legal/opt-in compliance and document consent or opt-outs.
To analyze and improve message performance and our services.

3) Sharing of Information

We do not sell or rent your mobile number or SMS data to third parties for their marketing.
We may share limited data with service providers (e.g., SMS platforms, hosting providers) that help operate the program, subject to contractual confidentiality and security obligations.
We may disclose information to comply with law or protect rights, safety, and security.

4) Data Retention

We retain SMS-related data for as long as needed to operate the program, maintain records of consent and compliance, resolve disputes, and meet legal obligations. When no longer required, we delete or de-identify the data.

5) Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6) Your Choices

Opt-Out: Reply STOP to any message to end SMS. You’ll receive a confirmation text.
Help: Reply HELP for assistance or contact us using the details below.
Access/Deletion Requests: You may request access to or deletion of your SMS data by contacting us. We will verify your request consistent with applicable law.

7) Children

Our SMS program is intended for individuals 18 and older. If you believe a minor has enrolled without appropriate consent, please contact us so we can remove the number.

8) Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will post changes on this page with an updated “Last updated” date.

9) Contact Us

ALC Freight, Inc.
475B Washington Ave.
North Haven, CT 06473
Phone: (475) 219-2800
Email: ypopovic@alcfreightinc.com
Website: www.alcfreightinc.com